Frequently Asked Questions
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What is the address for Quicken Loans Arena?
The mailing address for Quicken Loans Arena and the Cleveland Cavaliers is:
1 Center Court
Cleveland, Ohio 44115-4001
The mailing address for the Lake Erie Monsters is:
Lake Erie Monsters
1 Center Ice
Cleveland, Ohio 44115-4001
How do I get to Quicken Loans Arena?
Located in downtown Cleveland, Quicken Loans Arena sits 1/4 mile from all major freeways. Click here to get detailed driving directions from your house to The Q.
Where can I park when attending a Quicken Loans Arena Event?
The Gateway East Garage and Collection Auto Group Centre (formerly Gateway North Garage) are two on-site garages that accommodate 3,300 cars and are connected to Quicken Loans Arena via covered walkways. In addition, more than 17,000 parking spaces are available within a five-to ten-minute walk to Quicken Loans Arena. Click here for more information on available parking for Q events.
How can I get parking passes for Quicken Loans Arena events?
Parking passes for the Gateway East Garage can be purchased in advance at the Quicken Loans Arena Box Office, any of the 58 northern Ohio Discount Drug Mart locations, or by calling 1-888-894-9424 or TDD 855-416-0373. Parking passes are not available for individual Cavaliers games.
- Online at theqarena.com by browsing for your event on the Quicken Loans Arena event listing page
- Call toll free to order your tickets at 1-888-894-9424 or TDD 855-416-0373.
- Visit the Quicken Loans Arena Box Office
- At one of Discount Drug Mart’s 58 northern Ohio locations. (Find a location near you by clicking here)
What is Flash Seats? (And how do I redeem my tickets?)
Flash Seats® makes it easy for every fan to manage their tickets online to buy, sell or transfer tickets to another user. It’s an electronic paperless ticketing system that is simple, safe, and it is backed by the Cleveland Cavaliers, Lake Erie Monsters and Quicken Loans Arena! Just a swipe of an electronic ID (credit card, driver’s license, etc.) at the gate and you can enter The Q with ease and convenience. For more information, visit flashseats.com and sign up for a Flash Seats® account.
What are the Box Office hours?
The Quicken Loans Arena Box Office hours vary depending on the season and whether it is an event date or not. For a schedule of box office hours, please click here. On event days, the box office is open until the end of intermission.
Why do I sometimes have difficulty ordering tickets by phone?
The day tickets go on sale to the public, the call center often experiences a high volume of traffic on the phone lines which may cause a temporary delay in reaching a representative. You are always invited to exercise the other methods available to purchase tickets. (See above)
What if the event/show is postponed?
In the event of an event or show being postponed, all ticketholders may use their original tickets for admittance to the rescheduled date. If customers are unable to attend the rescheduled date they may request a refund on their ticket purchase. For more information, please call 1-888-894-9424 or TDD 855-416-0373.
All refund requests must be handled in person at the Quicken Loans Arena box office or by mail. Refund requests must be received by Quicken Loans Arena before the day of the rescheduled show. Any refund request received after the rescheduled date will not be accepted.
Refunds will be issued in the same manner in which the original ticket order was placed. Credit card orders will be refunded to the credit card used to make the original purchase.
How can I cancel my ticket order?
There are no cancellations, refunds or exchanges on ticket purchases. All sales are final. You can, however, sell your tickets via Quicken Loans Arena’s electronic ticketing service, Flash Seats®. For more information on Flash Seats® please visit flashseats.com.
How can I change the delivery method of my tickets?
To change the method on how to receive your tickets, contact the outlet through which your tickets were purchased. If you purchased tickets on theqarena.com, cavs.com, lakeeriemonsters.com, or by phone, call the ticketing service line at 1-888-894-9424 or TDD 855-416-0373.
Does my child need a ticket?
Children under the age of two do not require a ticket for a Quicken Loans Arena event. However, they cannot occupy a seat and must remain on a ticket holder’s lap for the duration of the event. Children two-years-old and older require tickets for admission to the arena.
Where can I find information on disability seating?
Quicken Loans Arena Event Information and Disability Seating and Service Information is available here. To purchase tickets for disability seating please call 1-888-894-9424 or TDD 855-416-0373, or visit the Quicken Loans Arena Box Office. Remember to be specific in explaining your needs to allow a representative to provide you with the appropriate accommodations.
Where are my seats located?
You can visit the Quicken Loans Arena seating chart page by clicking here. Or if you would like to see the arena view from your seat for a Cavaliers game, launch the Cavs Interactive Seat Viewer.
How can I get backstage passes to a show?
Quicken Loans Arena does not issue backstage passes for shows and events.
What dining options does Quicken Loans Arena offer?
The Q has a variety of excellent on-site restaurants as well as several food and beverage options available at the Aramark concession stands on the concourses. Click here for more details on these dining options.
Can I bring food into Quicken Loans Arena?
Outside food and beverages are not permitted in Quicken Loans Arena. Exceptions are made for medical reasons, baby food and reasonable children’s snacks (crackers, raisins, juice boxes, etc.)
For guests with special dietary needs what dining options are available?
The Just 4 U concession stand located in the main concourse offers items that are nut free, gluten free, vegetarian, low sugar, MSG free, all natural, whole grain and organic to name a few. For more information on Just 4 U click here or call (216) 420-2600.
What should I know about security at The Q?
At Quicken Loans Arena, creating a safe and secure environment for all guests and employees is a high priority. The arena has trained guest service representatives and security personnel on site at every event. Click here to learn what you are permitted to carry into Quicken Loans Arena as well as other important policies.
How do I learn about employment opportunities available with Quicken Loans Arena, the Cleveland Cavaliers, the Lake Erie Monsters and their family of companies?
To check out all of the full-time positions, part-time positions and internships available with the Cleveland Cavaliers, the Lake Erie Monsters, Quicken Loans Arena, Flash Seats, Veritix, Fathead, or Horseshoe Casino, click here.
When is my favorite band/act coming to The Q?
All confirmed concerts/events are listed on the Quicken Loans Arena event calendar. To be one of the first to know about upcoming events as soon as they are announced, sign up to become a Q Insider here. As a Q Insider, you will receive exclusive membership benefits such as pre-sales, merchandise offers, etc.
How can I put a personal announcement on the Q-Tube during an event at Quicken Loans Arena?
Cavs: The Cavaliers provide in-game announcements displayed on the in-arena corner boards during halftime for a $25 donation. Proceeds will go to the Cavaliers Youth Fund and requests must be submitted Monday-Friday, at least 24 hours before tip-off. Please contact the Entertainment Hotline at 216-420-2255 with your announcement request.
Monsters: The Monsters provide in-game announcements (i.e. birthdays or anniversaries) displayed on the Q-Tube during first intermission for a $20 donation. Proceeds will go to the Monsters charities and requests should be submitted to Matt Bettinger 72 hours in advance.
Other: For non-Cavaliers or Monsters events, Quicken Loans Arena is not responsible for handling personal announcements. If you have a request, please submit an e-mail to firstname.lastname@example.org and it will be forwarded to the event promoter. Quicken Loans Arena does not guarantee a response from the promoter.